TED talk: The secret to successful crisis management in the 21st century
Continuing Professional Development (CPD) points: 2
Video
TED talk: The secret to successful crisis management in the 21st century
President and co-founder of Agnes + Day Inc., Melissa Agnes has developed an international reputation for crisis management, planning and training by helping global brands and government agencies prevent and manage a wide range of issues and crises.
In this presentation, Melissa discusses the impacts that the digital landscape have on crisis management and provides THE secret to successful crisis management in the 21st century.