Accessible communications

Government information should be as accessible and inclusive as possible. Something can be accessible to some people, like a video or a tweet, while being inaccessible to others.

For your accessibility questions, get involved with the accessibility community.

On this page:


Creating accessible and inclusive communications

Accessibility requirements for public sector bodies

Public sector websites published before 23 September 2018 must be compliant by 23 September 2020. Read and use the guidance on GOV.UK:

Create accessible social media campaigns

At least 1 in 5 people have a long-term illness, disability or impairment that affects how they access or understand information.

In our guide, we explore the quick and simple ways you can improve the accessibility of social media campaigns – from planning through to publishing – to make them more effective and help you reach more of the people you need to.

Use inclusive communication

How to produce communications that include, accurately portray, and are accessible to disabled people:

  • inclusive language: words to use and avoid when writing about disability
  • portraying disability
  • using a range of communication channels to reach disabled people
  • accessible communication formats

Five principles to make your campaigns more inclusive

Inclusive communication from the Office for Disability Issues and Department for Work and Pensions (GOV.UK)


Learning and training

Learning about accessibility is a journey, not a project. Assistive technology is always evolving and communicators need to stay up to date with these developments so they can focus on the user needs.

Accessibility community

To ask questions about accessibility, develop your knowledge, and get or give advice and support, join the accessibility community.

For anyone interested in learning about the topic

Start with our on-demand webinars with the GCS Academy include:

You can:

For website owners

For your content creation


Resources