Accessible communications

Government information should be as accessible and inclusive as possible. Something can be accessible to some people, for example a video or a tweet while being inaccessible to others. This page covers where to get support and help, the legal requirements and how to get different formats of content accessible.

On this page:


Your accessibility questions answered

To crowdsource your accessibility questions, develop your knowledge and get advice and support, be part of the government accessibility community.

You could also join one or more Civil Service networks.


Creating accessible communications

Accessibility requirements for public sector bodies

Public sector organisations have a legal duty to make websites and mobiles apps accessible.

Find out how your organisation is impacted.

Help your team understand why they need to meet the website and mobile app accessibility regulations. This blog also has helpful tips on making great accessible mobile apps.

Create accessible social media campaigns

Explore quick and simple ways you can improve the accessibility of social media campaigns – from planning through to publishing – to make them more effective and help you reach more of the people you need to.

Accessible communication formats

To reach all your audience, you need to make effective use of accessible communication formats (also known as alternative formats). Involve relevant experts, consider the needs of your audience in advance (for example, will they need Braille or Easy Read).

Accessible videos

Accessible tables

Accessible diagrams, charts and maps

Accessible spreadsheets

Accessible images

Accessible URLs


Learning and resources

Learning about accessibility is a journey, not a project. Assistive technology is always evolving and communicators need to stay up to date with these developments so they can focus on the user needs.